🔒 Privacy & Confidentiality
Your emotional privacy is our highest priority. Here's everything you need to know about how we protect your personal information and conversations.
Conversation Privacy
All your conversations with Haven are stored securely using industry-standard encryption and secure cloud hosting. Your data is protected with HTTPS encryption during transmission.
EI Training and Data Analysis
We use anonymized conversation data to improve our emotional intelligence algorithms and provide better support. All data used for training is stripped of personally identifiable information and aggregated to protect individual privacy.
Technical Security Details
Data Encryption
Industry-standard HTTPS encryption for data in transit and secure cloud hosting with enterprise-grade security.
Server Security
Secure cloud infrastructure with Vercel and Neon, automated backups, and secure database hosting.
Privacy Controls
User data controls, conversation deletion, data export capabilities, and automatic data retention policies.
Crisis Situation Protocols
In crisis situations, our system is designed to provide immediate support while maintaining your privacy. Our protocols include:
- Automatic crisis detection with immediate intervention
- Direct connection to professional crisis counselors
- Emergency contact information and resources
- Limited data sharing only when legally required for safety
- Post-crisis follow-up and support resources
Data Control Options
You have complete control over your data. Here are your options:
Legal Compliance
We comply with all applicable privacy laws and regulations:
- GDPR (EU): Full compliance with data protection regulations, including right to be forgotten and data portability
- CCPA (California): Complete transparency about data collection and user rights
- COPPA: Special protections for users under 13 years old
- Privacy Standards: Healthcare-level privacy standards for all conversation data
Educational Privacy Compliance
While Haven is an educational platform, we maintain the highest privacy standards for all conversation data. This ensures your personal growth information receives premium-level protection similar to healthcare services.
Who Has Access
Only authorized Haven team members have access to your data, and only when necessary for providing support or improving our service. We never sell or share your personal information with third parties.
Contact Our Privacy Team
For privacy-related questions or concerns, contact our dedicated privacy team:
- Email: hello@havenei.com
- Response Time: Within 24 hours for privacy questions
- Support Availability: 7 days a week
Haven is an educational platform. Not medical advice.
Crisis support: 988